Privacy Policy

Last updated: January 2024

1. Introduction

Comet Oryx Travel Agency ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

We are registered in England and Wales and operate from our office at 47 Grey Street, Newcastle upon Tyne, NE1 6EE.

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, postal address)
• Travel preferences and requirements
• Passport and identification details when required for bookings
• Payment information for processing transactions
• Communication records and correspondence
• Website usage data and cookies

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing travel enquiries and bookings
• Communicating with you about your travel arrangements
• Providing customer support and assistance
• Sending relevant travel information and offers (with your consent)
• Improving our services and website
• Complying with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: to fulfil travel bookings and services
• Legitimate interests: to improve our services and communicate with you
• Legal compliance: to meet regulatory and legal obligations
• Consent: for marketing communications and cookies

5. Data Sharing

We may share your information with:

• Airlines, hotels, tour operators, and other travel providers necessary for your booking
• Payment processors for secure transaction handling
• Government authorities when required by law (such as passport and visa agencies)
• Professional advisors including lawyers and accountants

We do not sell your personal information to third parties for marketing purposes.

6. International Transfers

Your personal data may be transferred outside the UK or European Economic Area when necessary for your travel arrangements. When this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with data protection laws.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil legal obligations. Typically, booking records are kept for seven years for accounting and legal purposes. You may request deletion of your data at any time, subject to our legal retention requirements.

8. Your Rights

Under data protection legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption, and we regularly review our security practices.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Comet Oryx Travel Agency
47 Grey Street
Newcastle upon Tyne, NE1 6EE
Email: [email protected]

11. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.